sorry that you want to return your mug!
return requests must be authorized in advance within 10 days of your
receipt, and returned insured & post paid. Returns received without
authorization will be refused. Items that have been customized are nonrefundable.
Any stock Beer Mug (excluding customizations) may be authorized
for return within 10 days, received insured and post paid for a complete
refund. (minus shipping)
Celebrity (excluding customizations) may be authorized for return within 10
days, received insured and post paid for a complete refund. (minus shipping)
the item you have ordered is an original artist's rendering from your
submitted photos, comments and often inscribed. Therefore it is
nonrefundable, unlike a shirt that can be exchanged or resold. We
set up your photos and sculpt from them, interpreting what we see into our
medium (sculpture on mugs). We cannot guarantee that you or the recipient
will like our interpretation. (Picasso probably had this same problem!). Nor
are we liable to meet your expectations. However, your Custom Mug is an
accurate representation in form and style of the work you saw and ordered
from, at our shows and on this site.
can only sculpt what we can see, therefore your photos are directly related to
the final outcome. We are very specific regarding the quantity (2-3), size
(face larger than 1" dia.) and views ( front faced & profile) of photos
we require for best results. We rate your photos accordingly. A poor rating
(2 of 3 criteria not met) is beyond our control. Re-sculpting requires a 20 %
fee plus shipping and additional photos & critique. With a good rating (all 3
criteria met) the problem is usually a subjective opinion about the likeness,
flattery, humorousness, "not what I thought" etc. There is no "Satisfaction
Guarantee" stated or implied on our brochure or on this site. To show
appreciation however, we offer re-sculpts, due to subjective opinions (with a
good photo rating) as a COURTESY. By so doing, we in no way
assume liability for your satisfaction. You may even like the first mug
better!! In that event, the first mug would require purchasing to be
reshipped. In all cases, we try to do our very best no matter what photos
returns must be prior authorized.within10 days of receipt, then return shipped
insured and post paid.
over 3 decades our work has been a riot for thousands of happy customers. Thank
you for your orders and we will continue to do our best!