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1) How
big are the mugs?
The
Customs are approximately 61/2-7 in (15-18 cm) tall and 3-4 in (8-10 cm) dia.,.holding
about 18-24 fl. ounces (.5-.8 lt). We choose the largest cylinders for the
Customs and the smaller ones for the Celebrities and Stock mugs.
2) Can
you use the mugs?
Yes for
hot or cold drinks or frosting in the fridge! They are lead free.
3) Are
they dishwasher / microwave safe?
Not
recommended. Hand wash and avoid the microwave, as you would for any fine
china.
4) Do
you have other glaze colors besides Beer Bottle Brown?
Not yet.
5) How
do I order a Custom Mug?
Fill out
the
custom order form
and enclose a check, money order (in US Dollars) or call / fax
530 644-1496 with your charge and email / send 2-3 photos of
each subject. Allow 6 weeks for delivery. Or shop online and
Order Here. You'll still have to
email the images separately!
We
need at least 2-3 photos showing a front faced (both ears
show) & profile (side) views, with the face larger than 1in. dia. (2.5cm.). Color please!
Email images must be
A-
in .jpg or jpeg format
B-
no larger than 560x560 pixels
C-
must be named with the name of the orderer (example: churchill1.jpg )
5-6
weeks (except international) from your order / postmark date. Sometimes they can be completed faster but
usually not
between Oct 1st and Jan 25th.
10)
What if I or the recipient doesn't like the mug?
Sorry
for your dissatisfaction! Unfortunately due to the CUSTOM nature of our work
we cannot refund. However,
as a service to our customers we can often re-sculpt your order, provided
you've met our photo criteria. (We can't sculpt what we can't see!!) Please see our
Return Policy
11) More
Questions ??
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